Briefly about the company:

The company Spletna prodaja, Rok Groznik sp was founded in 2017 in Slovenia as a family business. The founder of the company, Rok Groznik, had previously worked in the industry and decided to start his own company based on his experience and knowledge, especially in construction and home furnishing.

Initially, the company operated as a small tool shop, but over time it developed into one of the leading suppliers of tools, garden and technical equipment. The company has also expanded its offer online, where today it offers a wide selection of products for construction and the home.

The company prides itself on its tradition of quality, reliability and excellent customer service. Since its establishment, the company has focused on providing the best and quality products and services to its customers. The company's employees are experts in their fields and are always ready to help customers choose the right product for their home projects.

Today, the company employs more than 10 people and has more than 6000 products on offer. The company is still a family business, which is aware of the importance of a personal approach and a good relationship with customers. Customers are our first priority and therefore the company strives to provide the best service and the best products for their needs.

In the future, we plan to continue to expand our offer and provide the best prices, products and services for our customers. The company is aware that construction is an industry that is constantly changing and developing, so it tries to stay on top and follow the latest trends and technologies.

The biggest advantages:

The company prides itself on excellent fast delivery and partner sales, which is one of the company's key strengths. Customers can expect fast and reliable delivery of products to their home, parcel machine or construction site, which is especially important in construction projects where time is of the essence.

In addition, the company Rok Groznik sp is a partner of the largest Slovenian retailers, such as Mimovrste, Shoppster, Gambit EnaA and Bigbang, which means that it cooperates with other companies and experts in the trade industry in order to provide the best products and services for its customers. With this approach, the company ensures that its customers are always up to date with the latest trends and technologies.

The company can also boast of extremely fast responsiveness. Company employees are always ready to help customers choose the right product and answer any questions they may have. Customers can expect quick and efficient answers to their questions, which is another advantage of the company.

All these advantages are the reason why the company has become one of the leading companies in the sale of tools and home products in the region. The company realizes that customers are the key to success and therefore strives to provide the best products, services and experiences for its customers.

Business units of the company:

PE NOVO MESO Novi trg 10, 8000 new mesto

Working hours PE NOVO MESTO

Mon-Fri: 9:00 to 17:00

Sundays, Saturdays and holidays: Closed

PE GUARD On the saw 32 8351 Guard

Working hours of PE STRAŽA

Mon-Fri: 8:00 to 15:00

Saturdays: Closed

Sundays and public holidays: Closed

Company data:

Online Sales, Rok Groznik sp
Subturn at Dol. Spa 42
8350 Dolenjske Toplice
Slovenija
Registration number: 8101086000
Tax number: SI 24513822
VAT liable: YES
Registration date: 1.12.2017/XNUMX/XNUMX
Main activity: Retail trade by mail order or via the Internet (47.910)
Enrollment in Ajpes: Novo Mesto

Bank accounts:

SI56 1010 0005 9105 296 (opened on 24/03/2021, Banka Intesa Sanpaolo dd, ONLINE SALE, DEADLINE GROZNIK SP)

SI56 3300 0001 1582 276(opened on 19 May 05, Addiko Bank dd, online sales, Rok Groznik sp)

MOST FREQUENT QUESTIONS AND ANSWERS:

1. 1. How can I order products on the website?
      Answer: Ordering products on the LEDsvet.si website is easy. Select the product you want to buy and click on the "Add to cart" button. When you have added all the products you want to buy, click on the "Complete purchase" button and follow the instructions to complete the purchase.

1. 1. How long does it take to deliver the products?
      Answer: Delivery of products usually takes up to 24 hours during working days from the day of the order. If the product is in stock, delivery is the fastest.

1. 1. How can I pay for products?
      Answer: On the LEDsvet.si website, you can pay by credit card, paypal, TRR, moneta and also in installments.

1. 1. Can I pay cash on delivery?
      Answer: Sure, fill all the delivery details and get the option.

1. 1. Can I pay with PayPal?
      Answer: We also accept PayPal payments.

1. 1. How can I check the status of my order?
      Answer: You will receive an email and SMS notification for each stage of the order.

1. 1. How can I cancel my order?
      Answer: If you wish to cancel your order, please contact us via email or phone as soon as possible.

1. 1. Can I change my order?
      Answer: If you would like to change your order, please contact us via email or phone as soon as possible.

1. 1. Can I get an invoice for my order?
      Answer: Of course, you will receive an invoice for your order by e-mail immediately after payment is received.

1. 1. Can I get more information about the products before I buy them?
      Answer: Of course, if you have any questions about the products, please contact us by email or phone and we will be happy to help you.

1. 1. Can I get a discount on my order?
      Answer: We occasionally offer discounts and promotional codes. Follow us on social media or sign up for our e-newsletter to keep up to date with our latest offers.

1. 1. Can I get free shipping?
      Answer: Free delivery is available for products and orders over €30.

1. 1. How can I return a product if I don't like it?
      Answer: If for any reason you are not satisfied with the product, you can return it within 14 days of the order together with the documentation to the warehouse address. The product must be undamaged and in its original packaging.

1. 1. How can I return a damaged product?
      Answer: If you received a damaged product, please contact us by email or phone and we will send you instructions for returning the product.

1. 1. How can I track my package?
      Answer: Once your order has been shipped, you will receive an SMS and email with a tracking number. Follow the instructions in the email to track your package.

1. 1. Can you deliver the product to another address?
      Answer: Of course, we can deliver the product to another address. Simply enter a different delivery address during the ordering process.

1. 1. Can you deliver the product abroad?
      Answer: We deliver products to all neighboring countries and most EU countries.

1. 1. How can I contact customer support?
      Answer: For purchase assistance or product questions, please contact us via email or phone.

1. 1. Can I get more information about delivery?
      Answer: Delivery is free for orders over €30. For orders under €30, delivery is charged in the amount of €4,99. Delivery and collection in PE Novo mesto is free.

1. 1. Can I get more information about returning products?
      Answer: If you want to return a product, please contact us by email or phone and we will send you detailed instructions for returning the product and the warehouse address.

1. 1. Can I get more information about the product warranty?
      Answer: The warranty for all electronic products is 12 months from the date of purchase.

1. 1. Can I get more information about payment security?
      Answer: Our website uses a secure SSL connection and all payment transactions are processed through a secure payment processor.

1. 1. Can I get more information about data privacy?
      Answer: Your personal data is safe with us. By using the website, you agree to the processing of data and received cookies.

1. 1. Can I get more information about the products for sale?
      Answer: Our website offers a wide selection of home and garden tools and equipment. Our entire offer is visible on the first page.

1. 1. Can I get additional information about the company LED svet?
      Answer: LEDsvet.si is an online store specializing in the sale of tools, technical goods and equipment for home and garden.

1. 1. Can I get more information about product availability?
      Answer: Most products on our website are available for immediate delivery. If the product is not in stock, it will be indicated on the website and the purchase will not be possible. We can notify you when the product is back in stock.

1. 1. Can I get more information about the price of the products?
      Answer: The prices of the products are clearly indicated on the website. Prices do not include additional discounts when using a coupon.

1. 1. Can I get more information about product repairs?
      Answer: For product service and repairs, please contact us via email or phone and we will send you detailed instructions. Do not repair the products yourself!

1. 1. Can I get more information about the refund?
      Answer: If you want to return the product, we will refund you as soon as possible, but no later than within 14 days of receiving the product in our warehouse.

1. 1. Can I get more information about the return policy?
      Answer: For more information about our product return policy, please visit this link: TERMS AND REFUNDS